PRO Hair Ties support | Answers to your Light Therapy questions

At PRO Hair Ties, we are committed to providing exceptional customer support. Our support page offers a wide range of resources and tools to help you get the most out of your Glowera products. Whether you need troubleshooting tips, product manuals, or warranty information, we've got you covered. Contact us today and let us help you enjoy the full benefits of light therapy.

Light Science

Light therapy is a treatment method that utilizes specific wavelengths of light to influence cellular functions and promote healing processes in the body. The foundation of light therapy lies in the ability of cells to absorb light and convert it into usable energy.

This process is particularly effective with near-infrared (NIR) light, which penetrates deeply into tissues and stimulates mitochondria, the powerhouses of cells, thereby enhancing the production of adenosine triphosphate (ATP), the primary energy carrier in cells.

The benefits of Light Therapy for skin

For skin, light therapy can enhance skin conditions by promoting the production of collagen and elastin, two essential proteins responsible for maintaining skin smoothness and elasticity. Specific wavelengths of light can reduce acne-causing bacteria, decrease inflammation, and stimulate the skin's natural healing processes.

Light therapy is a safe, non-invasive, and effective solution for improving wrinkles, acne, hyperpigmentation, and other skin concerns.

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How to use the New Glowera products

How to use Glowera products?

Glowera products require the users to first clean and prepare the skin or treatment area. Once the skin has been cleansed the user can apply their favourite cosmetics to their face prior to treatment. When ready simply turn on the Glowera device enjoy your light therapy treatment.

How long does a treatment last?

We advise to do 1 treatment every day using the built-in timer. The most important thing to get results from light therapy is consistency.

How often can I use Glowera products?

You can use the Glowera products every day. In order to see optimal results you need to use it regularly.

What can I expect from a treatment?

Users may feel a warm sensation on the skin during treatment, with increased hydration and plumping of the skin.

After 1 week: most users will notice an improvement in skin texture, with skin appearing more healthy and skin smoothness.

After 2 weeks: a vast majority of users will notice an overall better condition of the skin, compared to the skin condition before the start of the treatments.

After 4 weeks: many users will notice a greater improvement of the skin: fine lines and wrinkles reduced, acne recovery and overall better and healthier looking skin.

Glowera Scalp Massager FAQ

How long does the rechargeable battery last?

The battery life of our scalp massager brush varies depending on usage, but on average, it can last for several weeks on a single charge.

Is the scalp massager suitable for all hair types?

Absolutely! Our scalp massager brush is designed to be gentle yet effective on all hair types, including fine, thick, curly, and straight hair.

Can the red light therapy feature be turned off?

Yes, our scalp massager brush allows you to customize your experience. You can choose to use the red light therapy feature or opt for the massage function alone, depending on your preferences.

What's Included?

SCALP Massager x 1

USER'S MANUAL x 1

CHARGING CABLE x 1

STORAGE BAG X 1

Glowera Skin Rejuvenation FAQ

What's the difference between Glowera 9 in 1 Skin Rejuvenation and regular barrier repair skincare product?

Skincare products are chemical interventions on the surface skin to achieve barrier repair, but the effect is maintained short. Glowera 9 in 1 Skin Rejuvenation High-Energy Light Therapy Device, which physically intervenes in cell populations through energy light waves, hits the root cause of the problem and reduces recurring problems, with longer-lasting results.

Can the device be used every day?

It is recommended to use 3 to 5 times a week or so. If your skin tolerance is good, and would want to quickly see the effect, can also be used every day. Please note that it is not recommended to use the product for more than 30 minutes at a time

Can Glowera Skin Rejuvenation be used with whitening essence?

It is recommended to use it after the phototherapy for better efficacy. But do not use the whitening essence before phototherapy.

Can I use my own sunglasses?

We recommend using our official goggles. We have customized exclusive coatings to suit Glowera Skin Rejuvenation wavelengths with higher shade.

Glowera Ultrasonic FAQ

Can I use the Glowera Ultrasonic around the eye area?

This product is suitable for most areas of face, eye area, neck, but not for the lips, eyeballs, upper and lower eyelids, eyelids and throat.

Do not apply RF electrodes to the eyelids or around the eyes to prevent damage to the eyes.

For double chin, please avoid lymph when you use it. You'd better use it on the sides of your double chin.

Can I use the Glowera Ultrasonic with serums and creams?

Yes you can, we suggest choosing ones that are easily applied. Otherwise, it may affect the user experience and effectiveness of the device.

Can I use the Glowera Ultrasonic if I have acne, eczema, or other skin conditions?

You can use the product when you have acne. If you have other curable facial diseases, you could use the device one week later after recovery.

*Note: the device can't be used for skin cancer, allergic dermatitis, etc.

After medical aesthetic surgery, such as water light injection, injections (such as botox, hyaluronic acid), photorejuvenation, thread carving, plastic surgery, etc., doctors need to confirm complete absorption (usually recommended after three months), or after recovery.

Can I use the Glowera Ultrasonic everyday?

It depends on the mode that you use. You could use Firm and Lift mode every day if you wake up with edema. It is recommended to use Wrinkle Fading and Rejuvenation mode twice a week.

FAQ

Do you offer any guarantees?

At PRO Hair Ties, we deeply care about ensuring every customer is satisfied with their results. That’s why we offer a 60-day, money-back, no-questions-asked guarantee alongside free shipping on all returns. Please click here to learn more about our return policy. If you have any questions about your purchase, please reach out to our Customer Service team, and we will be happy to assist.

Are Glowera devices travel-friendly?

Yes! These spa-grade skincare products can be carried onto airplanes in your personal bag. Do NOT store them in your checked luggage, as their lithium ion batteries are prohibited in checked baggage.

How long does shipping take?

We ship worldwide from our Texas warehouse, shipping usually takes between 3-4 days depending on weather conditions.